OUTSOURCING
KGN offers full support to public administrations and environmental service providers, with interventions to solve critical steps during the rates change and to inform the citizens. It also organizes the distribution of door-to-door kits, the creation and management of databases, the realization of market surveys, simulations and projections.
MARKET SURVEYS The first step in planning and sizing the introduction of organized collection and charging is a preliminary check of the situation of the registry office and of the territory situation. The investigations can be made by phone, through paper or electronic questionnaires, using a representative or census sample. In addition to the database of collected information, KGN provides a commentary report, which is very useful for a quick overview. CENSUS Among the market surveys, fundamental are those aimed to determine the number of civilian and commercial users residing and operating in a given territory. KGN realizes censuses by detecting door-to-door information, creating new databases or upgrading existing archives. |
INFORMATION CAMPAIGNS
Preventive information activity is crucial to ensuring an optimal response from citizens to the changes introduced in municipal services. Communication can be accomplished through telemarketing campaigns, postal mails, door-to-door delivery, meetings, billboards, and other forms of advertising useful for the target that has to be reached, for the set timing and for the desired disclosure level.
CONTACT CENTER
A pro-active information activity can be combined with a contact center service, with or without a green number, to provide users with a qualified and always active reference point. It is a modern Customer Care approach that addresses many of the issues that are encountered, especially during the start-up phase of new services and initial distribution of materials to users.
Preventive information activity is crucial to ensuring an optimal response from citizens to the changes introduced in municipal services. Communication can be accomplished through telemarketing campaigns, postal mails, door-to-door delivery, meetings, billboards, and other forms of advertising useful for the target that has to be reached, for the set timing and for the desired disclosure level.
CONTACT CENTER
A pro-active information activity can be combined with a contact center service, with or without a green number, to provide users with a qualified and always active reference point. It is a modern Customer Care approach that addresses many of the issues that are encountered, especially during the start-up phase of new services and initial distribution of materials to users.
DISTRIBUTION OF BINS AND MATERIALS
Using the database provided by the Customer or specifically created, KGN studies the dimensioning of the equipment and distributes the separate collection kits. The type of the materials to be distributed is defined according to the characteristics / statements of the interested parties, weighted on the dimensional data of each user and taking into account the programming of the collection service. Container preparation also takes into account the "residential" situation, with gravitational locks or volumetric lockers being provided in all cases of multi-use or permanent parking of the bin on the road. |
From the initializing of the bins to the delivery of the kit to each user, all phases are recorded through portable terminals. The terminals are equipped with a transponder reader and software that can handle, store, transmit and receive real-time information about each contact. They give the possibility to deal with the many problems encountered in the field, as unknown users still to be included in the database, subdivision of containers for gravitational areas or data variation of individual users. Deployment operations are controlled on multiple levels to ensure the correctness of the user-code matching, based on the process of tracking and data management for charging the environmental hygiene service.
Activities in the area can be supported by a "desk" and a help desk on-line or through the CodexRSU Internet Platform for citizens and operators.
Activities in the area can be supported by a "desk" and a help desk on-line or through the CodexRSU Internet Platform for citizens and operators.
KGN S.r.l.
C.F. , P.I. ,Reg. Imp. VI 02391180243 cap. soc. 119.000,00 i.v. |
Via Sante Segato, 21 36030 Montecchio Prec. (VI) - ITALY tel. +39 0445334388 [email protected] Subscribe to our NEWSLETTER |
ABOUT US
KGN is among the first companies in italy to have brought innovative solutions in the field of environmental hygiene.
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