The guarantees on individual KGN products are supported by a full range of on-site technical support, telephone help desk, workshop repairs, or construction sites.
KGN works in constant contact with its customers' technical and IT figures, from the configuration of startup systems to the maintenance of the perfect efficiency during their use. Everything is monitored according to agreed and formalized procedures, which aim to ensure the quality of KGN's supply and customer satisfaction.
KGN proposes a wide offer of maintenance with timely intervention, within 24 or 48 hours, in order to guarantee the best continuity of the service.
All the KGN equipment and software are delivered to the Customer's location with the assistance of a technician who, in addition to the installation and the activation tests, trains the staff by illustrating the operating system, the maintenance ways as well as the checking and the solving of the most common problems.
At the training phase follows the assistance through telephone help desk, always operative and at no cost, addressed both to the site engineers and to the individual operators using KGN equipment.
Each device come with an operating and service manual that contains all the indications for a proper use of the system as well as the essential technical information about the installed mechanical, hardware and software components.
C.F. , P.I. ,Reg. Imp. VI 02391180243
cap. soc. 119.000,00 i.v.
KGN is among the first companies in italy to have brought innovative solutions in the field of environmental hygiene.
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